Having grown a luxury market property management business, I come from a climate of service that is continuous with on-going demand fostered by a long term mindset regarding clients. The driving concept was do great work day in and day out and expect to be with that client until they sell or death do us part. That vision has always come naturally to me.
Now with Douglas Elliman, I have chosen to move to an industry focused on getting deals done. The common mindset is you are only as good as your last deal and, what have you done for me lately?
Call me crazy but I think there is room for a long term mindset in a short term deal driven world. I believe one can serve a client before the deal, through the deal and for years after the deal. The truth is, this is how I am wired and how I have always done business. Clients in Aspen are smart. Very smart. I believe they can sniff out insincerity and bad motive very quickly. Are you willing to work for years to take are of a client and help them navigate the right deal? And do it for a delayed paycheck?
A client that I respect very highly looked at property for seven years before finding what he wanted. If he needs another deal, where do you think he will go?